Terms & Conditions
How we work.
This website is owned and operated by Lucy Critchley t/a Squirrelbandit and we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
11 Craggwood Road, Horsforth, LS18 4RW, West Yorkshire, UK
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We are not VAT registered and so VAT will not appear on any invoice.
Squirrelbandit do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charges and returned postage will only be refunded if the item is faulty.
If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All our products are handmade or hand finished and therefore slight variations might occur from the product image on the site.
While we try to get a true likeness of every item through our photography, we do all of this ourselves and I promise you that the real life product will be even better than the pictures on the site!
We guarantee your total satisfaction!